Lost Master Password

If you have ContentScreen and you created a security question when you created your account, you may use the ContentScreen Preferences window to recover the password by answering the security question. Click on the icon in the taskbar and select Preferences. 2. Click on Administration, and log in using your Master username and password.

If you do not have a security question, you may contact our Technical Support department and verify your credit card number to get your password. To contact Technical Support, call 509-340-1861.

Problems

•  Password revealed

•  Password security

•  Forgot password

•  Want to Change password

•  Want to Scramble password

Due to the need for security of the Master Account password, at this time we do not have a way for the Master User to change their password without calling our technical support dept.

Procedure

Phone
Our technical support department can be reach by phone @ 509-340 -1861 between 8 AM and 10 PM PST.

If you are one of our International customers and for various reasons it difficult for you to call us please use our Contact Us page to send us a message with a phone number and contact time so that we may assist you.

Information you should have ready:

* The old Administrative password or last four digits of the credit card that you are using to maintain the account.
* The new password